search
Filters
Close

Return policy

All Returned Items must be in the original packaging or in a mail-safe box or envelope. LABECX.com is not responsible for any items that are missing or damaged during shipment.

Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, all cables, manuals and any other components within the original packaging must be included in the return. LABECX.com may refuse the return if the product is not returned with the complete materials and packaging.


All returns are subject to the following:

  1. A return merchandise authorization number is REQUIRED for all returns.
  2. All product returns must include the original packaging
  3. All returns must be shipped freight prepaid and with a tracking number.
  4. All related fees (shipping & return shipping fees) are Non-Refundable for all products.

Physical damages to any product will void the product's warranty and breach the return policy

Non-Returnable Products 

Some products are deemed ineligible for return by LABEC.COM. If received, these ineligible products will be returned to you at your expense. You will be notified by LABECX.COM if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:

  • Any product that was not purchased from LABECX.com
  • Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, manuals, and any other items that were originally included with the product.

30 Day Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days. Buy with confidence. We stand behind our products. All returns are subject to our return policy. Please read further for details.

How to get a RMA number

A Return Merchandise Authorization number is required for all returns:
You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. LABECX.com will not accept returns without a RMA number, materials without one will be sent back at sender's expense. RMAs are valid for 15 days, within which time the return item must be received by LABECX.com.

Please send your request to sales@labecx.com  to request your RMA request. You will receive an RMA number and form. Please display the RMA number prominently on your package and include the form with your package.

*Some items require an additional RMA form; please see details within Defective/Non-defective policies.

Defective Items

Returning a Defective Item:
Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of the purchase date. LABECX.com will have sole discretion as to the credit methods. We may issue a credit, ship a replacement, or we may repair the item and return it to you.